Raise your complaint
If you have a complaint or a concern, it is best to raise it first with your doctor. A personal conversation often leads to a solution. If you cannot resolve it together, please contact our complaints office.
Complaints procedure
Your feedback helps us. If something did not go the way you expected, we would like to hear about it.
This translation is for your information. The German version is legally binding.
At Klinik am Seestern we take your satisfaction very seriously. We want to advise, treat and look after you in Düsseldorf the way we would wish for ourselves. Even so, it can happen that you are not satisfied with the treatment or with our service. Then we would like to hear about it, so that we can find a suitable solution together.
Our complaints office
The complaints office listens to your experience, guides you through the procedure and looks for a solution together with you and the doctor involved.
You can reach the complaints office through our contact form. “Complaint” is already selected there. We treat your complaint confidentially, and we endeavour to find a solution together with you within a reasonable time.
What can you expect?
Once your complaint has been received, the complaints office will get in touch with you as soon as possible. Together we will see how your complaint can best be dealt with. Our aim is always to reach a solution in a respectful and transparent way.
Address
Klinik am Seestern GmbH
Specialist clinic for plastic and aesthetic surgery
Am Seestern 4
40547 Düsseldorf
Consultation in Düsseldorf
Let’s get to know each other.
In the first conversation we listen, examine and explain what is possible and what is not. Afterwards you decide in your own time.
- Address
- Klinik am Seestern
Am Seestern 4, 40547 Düsseldorf
Directions - Consultation hours
- Mon–Thu 8 am–6:30 pmFri 8 am–5 pm
- Phone
- Mon–Thu 8 am–6:30 pmFri 8 am–5 pm
- Message
- Go to the contact form